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Service Product Engineering

Information Technology Transformation

  • IT Strategy
  • IT Organization Design and Operating Model
  • IT for IT
  • ERP Strategy & Design
  • IT Spend Optimization
  • Governance, Risk & Compliance
  • Simplification by design for IT Transformation
  • Service Integration and Management
  • Service Modeling

Key Differentiations

  • Our ERP-enabled process consulting practicehelps clients redefine their business from core processes to strategic technologies.
  • Our Information insights consulting practice helps clients master data and use analytics for faster, more confident decision-making and execution.
  • Our Digital consulting practice helps clients understand market forces and technology, design the customer experience, implement disruptive technologies, and digitize their business.
  • Our Organizational change consulting practice helps clients improve organizational readiness, adopt new ways of working, and maximize investment.

Business operating environment is getting complex both locally and globally. Enterprises have to remain competitive and sustain the performance levels to be profitable. In this age of digital disruptive innovation the business dynamics could change overnight leaving hardly any time for adapting to the new normal. Baker Tilly InfoTech (BIT) helps businesses become more robust, agile and more importantly take advantage of technology driven transformation rather being overwhelmed by its change velocity.

As change becomes the new normal in the business world, organizations today need to reinvent in order to excel. Enterprises are looking for solutions to key challenges, which include:

  • Simplifying operations: Address complexities and their implications to drive operational excellence
  • Designing new business models: Adopt innovation across offerings, processes, delivery, finance technologies, and business systems to be on the cutting edge and create more value for customers
  • Operating with agility and efficiency: Make quick and informed decisions and understand cost-value implications across the value chain and ensure rapid execution
  • Baker Tilly helps you achieve and sustain this success through strategic, functional and process transformation that enables you improve performance, increase effectiveness, reduce costs and enhance resilience; achieved by bridging the gap between IT, Business and Implemetation. Baker Tilly InfoTech consistently delivers solutions that are measurable, implementable and customized to your requirements. Our collaborative transformational approach helps organizations capture value through innovation, disruptive growth and business effectiveness, while also shifting the focus from Optimized Operations to investing in Changing-The-Business.


IT Strategy and Governance

Maximizing the Business Value of IT investments and improving IT Governance is a top priority and is becoming a regular agenda item in board meetings in many organizations. A strong link between business strategy and IT portfolio, effective stakeholder engagement, transparent performance management and unambiguous accountability is the building block of a good governance system which in turn improves the predicted ROI and reduces the risk exposure.

Our end-to-end services integrated with our intellectual properties (e.g. solution frameworks and methodologies) are designed based on our experiences and leveraging industry best practices

We help our customers to:

  • Reduce wastage in IT investments by better Business - IT alignment
  • Improve Business Satisfaction Index through Business-IT Relationship Management and business aligned IT performance Indicators backed by benefit governance
  • Reduce cycle time by institutionalizing the business-IT Demand/supply and Investment governance practices
  • Reduce IT management cost of change portfolio by establishing a projects-portfolio management function and a 'as a service' model of managing IT change initiatives
  • Consolidate the sourcing channels to enable effective implementation of sourcing strategy

Our advisory and consulting services are grouped into following four functional areas to address the emerging industry challenges in maximizing business value of IT Investments leveraging robust frameworks, cutting edge IT planning tools and industry best practices.


  • IT Strategy : through validation of current state, identification of opportunities for improvement and a roadmap for transformation to future state
  • IT Governance Framework: for effective implementation of IT Strategy
  • M&A Post Merger IT Integration: for planning and managing seamless integration of people, Process & Technology with respect to IT capabilities and assets
  • IT Transformation & Simplification: for better efficiency and effectiveness
  • Sourcing Strategy: Validation of existing sourcing strategy & capabilities, develop futuristic roadmap


  • Business-IT Alignment: for maximizing Biz.-IT collaboration
  • Demand & Investment (Portfolio) Planning, Prioritization & Balancing: for streamlined demand capture & filtration, portfolio planning and balancing demand vs. capacity to create right sized delivery capability to support the IT demand
  • IT Operating Model Design: Design and development of the target operating model in achieving business-IT objectives for the future
  • Sourcing Governance: to enable effective implementation of Sourcing Strategy


  • Program Planning & Mobilization: for predictable program/project delivery by reducing risks and maximizing benefit realization
  • PPM & PMO Solutions: Design and establishment of a Portfolio / Program / Project Management Office
  • Sourcing (Partner/Supplier) Performance Management: Tracking achievement of sourcing goals and monitoring and managing supplier performance


  • Projects-Portfolio Management: Set up Project-Portfolio Management (PPM) process framework , alignment with PPM tools for the change portfolio organization
  • Benefit Management: Maximize probability of IT program benefits into realization through establishment of a robust Benefit Governance Framework for the organizational IT Change Initiatives
  • IT Performance Management: : for effective IT Strategy Implementation, enabling enterprise governance, and providing transparency to business

Data & Analytics

To make better business decisions and challenge your assumptions; turn information into insight with our latest cloud, big data and predictive analytics solutions.

Business Process Services

Rethink how you run your business with the help of our industry-savvy consultants. We improve performance, enhance productivity and drive growth initiatives.

Organizational Change Management

Successful organizational change is a top management mandate. Our Change Management practice works with executives on strategic and transformational challenges.

Customer Relationship Management

Building a strong relationship with your customers is as important to us as it is to you. Tap into expert solutions to connect with your customers and engage them better.

Digital Transformation

Baker Tilly enables organizations to create engaging and consistent digital experiences across every touchpoint, providing new opportunities for growth.

Supply Chain Optimization

We can help you re-wire your supply chain to improve global trade, transportation, distribution, planning, collaboration and forecasting performance.

Business & IT Strategy

Our consultants create business strategies that enable global companies to define new business and target operating models to maximize value and manage complex changes throughout their organizations.

Enterprise Architecture Services

Maintaining business agility isn’t easy when technologies and business requirements keep changing. Our approach to Enterprise Architecture ensures that businesses will stay current with emerging technology platforms and be able to harness new opportunities.

Enabling Infrastructure

IT expectations are higher than ever. Our experts can help you build and manage an IT infrastructure that equals the demands of a changing business environment.

Mergers & Acquisitions

We provide strategic due diligence, business and IT target-state definition, implementation planning, governance support and change management.

Quality Engineering & Assurance

If you don’t have the resources for testing, leave it to us. Our world-class QA team and rigorous testing processes provide the assurance your company deserves.